Casinoto Privacy Policy — Your Information Is Safe With Us

Casinoto collects certain information to ensure quality service and maintain platform security. Every reason for collecting this data is clear and justified.

Information you provide directly: At registration, we collect your name, mobile number, email, and date of birth. During identity verification (KYC), your NID or passport details are required. Financial information is collected for payment purposes — however, full card numbers are never stored.

Automatically Collected Data: Logs of your device type, operating system, browser information, IP address, and time spent on the site. These are used primarily to ensure security.

Casinoto uses your information only for specific, defined purposes — never for unrelated or unnecessary ones.

• Account Management: Login verification, password reset, and account protection.
• Payment Processing: Processing deposits and withdrawals securely and accurately.
• Legal Obligations: Compliance with KYC, AML (Anti-Money Laundering), and licensing regulations.
• Customer Support: Resolving your complaints or queries.
• Relevant offers: We show you promotions tailored to your preferences — and you can opt out at any time.
• Fraud Prevention: Detecting unusual activity.

Casinoto shares information with third parties only in limited, specific circumstances. The reason is clearly stated in each case.

• Payment Provider: bKash, Nagad, or bank — relevant details are shared solely to complete your payment.
• KYC Provider: Secure third-party platforms are used for identity verification.
• Legal Authority: Data may be disclosed pursuant to a court order or at the request of a licensing authority.
• Security Analyst: Limited data is shared with partner organizations for fraud detection purposes.

Your personal information is never shared with any third parties beyond those listed above.

Cookies are small data files stored in your browser. Casinoto uses cookies primarily to keep your experience smooth and seamless.

See below for the types of cookies we use and the control options available to you:

Casinoto follows the highest industry standards to protect your data — not just in words, but through real, tangible investment in security technology.

• 256-bit SSL/TLS Encryption: All data transmission from browser to server is encrypted.
• Encrypted database: Sensitive data stored on our servers is separately encrypted.
• Two-factor authentication (2FA): An extra layer of security when logging into your account.
• Regular Security Audits: Regular audits conducted by external cybersecurity experts.
• Access Control: Only authorized personnel have access to specific data.

In five years, Casinoto has never experienced a data breach or information theft — and that's our greatest point of pride.

Casinoto believes you should have full control over your own data. That's why we uphold the following rights:

To exercise any of your rights privacy@casinoto.betto send us an email. We will respond within 30 days.

Casinoto does not retain any data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the full duration of active account and 5 years after closure.
• Transaction Records: Up to 7 years as required by law.
• Cookie Data: Session cookies are deleted as soon as you close your browser; persistent cookies last a maximum of 1 year.
• Support conversations: Up to 3 years for dispute resolution purposes.

Casinoto may update this policy from time to time — for example, to keep pace with new laws or technology. If any significant changes are made, you will be notified in advance by email or SMS.

The "Last Updated" date is always displayed at the bottom of this policy. Continued use of our services after any changes constitutes your acceptance of the updated policy.

For any questions or concerns about data protection or privacy, please reach out to our Data Protection Officer.